Cashback status update from pending to confirmed/canceled takes 60-90 days because the merchant performs multiple checks before confirming the purchase and paying us the comission.
Cashback status update is a two step process as shown below:
Merchants take a long period of 60-90 days because they check multiple things before paying us the commissions:
1. They wait for the return/exchange period to get over
2. The check that the sale meets the terms and conditions of cashback
3. They check if the user is legitimate or fraud buyer
4. They prefer to do checks for multiple users at the same time in bulk, mostly at the end of a month
At our end, we pay you the cahsback as soon as we get our comission to minimize further delay. As you can see, the majority of the delay is beyond our control though we continue to work with stores to reduce this waiting period.
In case your cashback is pending even after 60 days from the date of purchase, click here to file a claim under 'Cashback Pending For Too Long' and we will try to expedite it with the store.