When you submit a missing/not tracked claim:
1. We check the details you provided in the form and our support representative reaches out to you if more information is needed - Your ticket is OPEN.
2. Within 48 hours, we submit your claim for merchant review - Your ticket goes into "PENDING" state.
3. We wait for merchant confirmation , which can take upto 60 days as per merchant preference.
4, Merchant responds - your Cashback can get "CONFIRMED" or "CANCELLED" as per merchant
Note: The decision of accepting or rejecting the cashback, and the amount confirmed depends
entirely on the merchant. When you get cashback, we get commission; otherwise both get nothing.