If your cashback is canceled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to canceled in your cashback activity page.
The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongfully canceled, you can submit a claim here. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final.