Cashback Issues
Tracking is 100% automatic but sometimes it can fail due to technical reasons. If your cashback was not tracked, checking the following can help: 1. Mi...
Fri, 9 Oct, 2020 at 8:26 PM
It can sometimes take up to 2 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period an...
Tue, 5 Nov, 2019 at 7:20 PM
When a cashback not tracked claim is filed, we follow up with the merchant regarding the status of the sale. We, therefore, ask for the following informatio...
Thu, 7 Nov, 2019 at 12:25 PM
The pending cashback tracked amounts are calculated by CouponDunia on a best effort basis and can change upon final confirmation from the store. Th...
Mon, 11 Nov, 2019 at 7:15 PM
Cashback status update from pending to confirmed/canceled takes 60-90 days because the merchant performs multiple checks before confirming the purchase and ...
Mon, 22 Jun, 2020 at 5:32 PM
When the merchant makes a sale invalid for commission, we get 0 commission and therefore we are not able to pay you the cashback. Some common reasons why ...
Mon, 23 Jan, 2023 at 8:10 PM
We currently do not support submitting multiple claims is one single ticket. This is because a claim form requires you to submit important information like ...
Thu, 7 Nov, 2019 at 12:22 PM
The pending cashback tracked amounts are calculated by CouponDunia on a best effort basis and can change upon final confirmation from the store. Thi...
Mon, 22 Jun, 2020 at 5:48 PM
When you submit a cashback query, we reach out to the store to approve on the basis of relevant proofs provided by you. While we try our best to resolve you...
Thu, 7 Nov, 2019 at 12:25 PM
Cashback inquiries can take anywhere between 3 days to 40 days depending on the retailer. We try our level best to resolve your cashback query as soon as po...
Mon, 11 Nov, 2019 at 11:27 AM